Butler & Clermont County Help Me Grow® Service Coordinator& Staff
Family Resource Builder® Engagement Process Training

 Our Research
Conducted in February, April & June 2015

Family Resource Builder® FRB30 Process Training Objectives and Expected Outcomes

  • Service Coordinators will have a clear understanding of how to utilize the FRB30 Family Engagement Process to achieve a higher quality of family health (physical, emotional, spiritual).
  • Service Coordinators will know how to offer, coach the family with confidence, and follow-up the FRB30 Process witheach family to achieve family goals and outcomes.
  • Service Coordinators will be able to identify & overcome Family reluctance &barriers to engaging in the FRB30 process so that the family can benefit from process outcomes.
  • Service Coordinators will better understand the complex Process of Self-Change so that they can coach families to succeed in identifying & clarifying Achievable Goals, and a Concrete Action Plan.

Training topics – introduction and implementation of the Family Resource Builder® Engagement Process

  • What is the purpose of the Family Resource Builder® Engagement Process? What is the evidence-based support? Why was it developed? Who are the experts that developed the process? What is the emerging health care trend to Family & Patient Engagement? How does that trend apply to HMG agency goals?
  • Unlocking the Mystery of Family Engagement and problem solving for family-driven needs. Understanding the Self-change process and why the FRB30 process enables success change and quality of life improvement. Help Me Grow service coordinators are a trusted source of helping families.
  • Practicing the FRB30 Process Engagement tools. Role plays & Q&A. Why is this process a good choice for accomplishing HMG objectives?
  • The Best Practices for successful implementation of the FRB30 Process identified by the Butler County Service Coordinator team. Review of implementation manual. Practice-based insight from Service Coordinator ‘beta’ testing & FRB30 Process development experts for overcoming perceived barriers and demonstrating value to every family.
  • Professional skills for helping families in chaos. Understanding the value of a ‘complaint’ and identifying the underlying situation to be resolved. Deep listening skills for root cause analysis.
  • Using data (SC outcomes, identified family needs, and FRB30 process needs) for periodic review to identify areas for continuous improvement of Professional Skills and Agency services.

Training Results (26 HMG Staff, leadership & SCs evaluation)

Training Element % Very + Extremely Satisfied
Overall Satisfaction with the Training 84%
% confident + very confident
1. I can introduce the FRB30 3-step engagement process to my families. 85%
2. I understand the purpose & value of family engagement. 100%
3. I understand how to use my professional skills and best practices to facilitate the process 100%
4. I understand how to help the family set achievable goals. 100%
5. I know how to lead the Action Planning portion of the process. 85%
6. I learned new approaches for helping when my families are in chaos. 93%

Family Resource Builder® Engagement Process – Futures

Future training & support topics for increasing the impact of the Family Resource Builder® Engagement process through HMG Service Coordinators.

Jim Donovan &Dr. Gary Sweeten from Patient Home Advantage along with the Butler County Staff &SC team during the 2-year (2013 – 2015) beta testing periodidentified the following areas of on-going support & training that can continue to improve the family outcome success. Listed below are those topics for future development &training. Each of these topics represents a new area of family-centric need with unlimited potential for help and guidance.

Each of these tools when delivered through the HMG Service Coordinators has the potential for life-long family education and habit formation beyond the years of HMG responsibilities.

Service Coordinator Training and Support – as needed

  1. Coaching caregiver stress reduction.
  2. Coaching caregiver self-care because she sacrifices all for child’s care. Including identification of family caregiver scripts, and cultural caregiver scripts to be changed and/or broken. Moving beyond shame, fear, and guilt to personal wellness while in caregiving role.
  3. Tools for building support system for family-centric goals through partner engagement with the primary caregiver.
  4. Tools for building support system through family & friends Circle of Care engagement, including asset-based coaching and team building. How to turn problems into possibilities.
  5. Tools for helping family teams create the ‘new’ normal positive family dynamic habits, i.e., implementing change in the family system to increase wellness.

HMG Staff/Agency Training and Support – as needed

  1. Coaching Service Coordinators in use of the FRB30 process, and the family-centric needs and goals.
  2. Coaching the problem solving process with a focus on family-centric intrinsic goals vs SC ‘fixer’ natural tendencies.
  3. Using the outcomes data from the FRB30 process to identify new areas for service improvement.
  4. Creating new services in the family-centric needs areas that become evident. These services could logically include involving more community relationships, volunteers, businesses, and schools.
  5. Creating new outcomes measures that clearly represent the benefits to the overall HMG mission, to Service Coordinator job satisfaction*, and to Family Outcomes.
  6. Sharing of outcomes data between County and State HMG organizations for continual improvement opportunities development.
  7. Validating & sharing success of the program for funding approval.

*Butler County SCs identified the following outcomes during the ‘beta’ testing work.1. Helps me do my job better.2. Helped family identify needs, saved time (less visits required).3. Helped me plan & find resources because we had a better focus.4. Helped me communicate more clearly by reducing confusion.5. Helped family set the goals they want. 6. Is a flexible tool I can use in many situations, including reducing chaos.  A Spanish-language version of the FRB30 tools was developed for use with Spanish speaking families.

In development

  1. Mobile digital application for real-time use with families; data gathering and immediately reporting for FRB30 tools providing more face-to-face dialogue and greater family engagement.

Going Forward

Well-developed training materials gives PHA the capability of scaling the FRB30 process to additional HMG organizations within the State of Ohio and to other early intervention agencies throughout the United States.

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